Operational command surface
Run the service from one screen.
Command Centre is the operational surface managers use to replace spreadsheets and overnight BI lag. Queue health, SLA breach prediction, capacity utilisation, and multi-site comparability — live, drillable, and owned.
What Command Centre shows
Six surfaces. Every lever a manager needs.
Live queue health
Every team, every queue, one screen. Pull, push, round-robin, and skill-based assignments are all visible with depth, age, and owner state in real time.
SLA breach prediction
Not just current breaches — predicted breaches with time-to-breach and recommended interventions. Stop reacting to yesterday's problems.
Capacity utilisation
By branch, service, skill, and shift. See where capacity is sitting idle, where it is overloaded, and where a re-routing rule would move the needle.
Unresolved signals
Messages, alerts, AI review items, abandoned calls, deferred tasks — every loose thread collected and surfaced with ownership and age.
Outreach effectiveness
Digital delivery, response rates, reminder ladders, channel fallback performance, proxy handling. Know which messages are working.
Multi-site comparability
Branch vs branch, pathway vs pathway, service vs service. Standardised metrics so comparisons actually mean something.
Role-based views
One product. Six lenses.
Command Centre ships with role-scoped views so each team sees the screen they need without building it from scratch.
Operations managers
Queue health, SLA posture, capacity utilisation, breach prediction, staffing by shift, intervention queues.
Clinical leads
Pathway adherence, risk and deterioration, escalation backlogs, review completion, outcome tracking.
Compliance officers
Audit posture, DSAR status, access reviews, policy drift, investigation queues, retention state.
Executives
Margin, conversion, retention, leakage, multi-site comparison, board-ready monthly operating pack.
Care managers
Cohort load, longitudinal coordination, outreach effectiveness, risk stratification, intervention status across programmes.
IT and platform teams
Integration health, job and outbox state, deliverability, tenant diagnostics, release posture and AI incident view.
Key capabilities
Built to operate a live service.
Live dashboards
Sub-second updates sourced directly from the domain event stream. No overnight BI lag, no refresh button.
Drill-down
From aggregate to individual case in two clicks. Every number on a dashboard is a pointer into the Care Graph.
Custom views
Saved per role, team, or tenant. Keyboard-operable. Shared via link and permissioned by scope.
BI export
Scheduled sync to data warehouses with schema versioning. Your analysts keep their tools; the data stays consistent.
Alerting
Threshold breach and trend shift alerts routed to channels, queues, or pagers. Every alert links to a cause.
Operating pack
Board-ready monthly operating pack generated from the same primitives the dashboard runs on. No month-end scramble.
Command Centre
Retire the operations spreadsheet.
Book a walkthrough and see Command Centre running on a real pathway with live queue state.