For patients & proxies
Your care, in one place. Finally.
Messages, appointments, medications, documents, preferences, and proxy access — unified into one patient experience. Built around the way patients actually live with care, not the way systems were stitched together.
Patient pains today
Fragmented everywhere. Never their fault.
Messages across three channels
Texts from one team, emails from another, voicemails from a third. Nothing threaded, nothing searchable.
Confusing appointments
Booking in one system, reminders from another, rescheduling by phone. Easy to miss, hard to trust.
Medications scattered everywhere
Prescriptions in the pharmacy app, instructions on paper, reminders nowhere. No single view of what to take and when.
No real proxy control
Carers and family members cannot see or act on behalf of loved ones without workarounds and shared logins.
Forms in multiple places
Intake forms on one portal, consent on another, symptom checks by email. The same patient, typing the same answers, three times.
Nothing for carers
Partners, parents, and adult children are left outside the loop or forced to log in as the patient. Real-life caregiving is ignored by the software.
With careos
One experience. One source of truth.
A unified inbox
Every message from every team, threaded to the episode it belongs to. Reply once. Route once. Done.
One appointment view
Upcoming visits, reschedule in one tap, reminders on the channel you chose, cancellations acknowledged end to end.
A medication timeline
What to take, when, why, and when the next refill is due. Issues reported in a tap, routed to the pharmacy team.
Proxy access with real scope
Parents, adult children, carers — each with a defined relationship, scope, and expiry. Nothing shared by password.
One preference centre
Language, channel, quiet hours, accessibility, and consent — all in one place. Changes honoured across the platform instantly.
Documents you can actually find
Letters, care plans, consent artefacts and discharge summaries in one searchable place — exportable, versioned, and shareable with authority.
Proxy & caregiver support
Built for the people who help.
Carers, parents, adult children, and legal representatives need more than a shared password. careos treats proxy access as a first-class relationship — with scope, expiry, and full audit.
Legal relationships
LPA, parental, guardianship, and custom relationships modelled with effective-from and effective-to dates.
Scope per relationship
View-only, respond, book, full management — configurable per episode, specialty, or segment.
Emergency overrides
Break-glass access for urgent situations, always with a reason captured and independently auditable.
Fully audit-logged
Every proxy action is written to the Evidence Ledger and surfaced to the patient on demand.
Patient preferences
One preference centre. Honoured everywhere.
Language
Preferred language for every message, form, and notification.
Channel
App, SMS, email, voice, or letter — chosen per message type.
Accessibility
Large text, high contrast, screen reader, easy-read content.
Quiet hours
No non-urgent messages outside windows you choose.
Consent
What is shared, with whom, for how long, and how to revoke.
What patients can do
Everything, without chasing.
View and reply to messages
Across every team and every episode, in one thread.
Book and reschedule
Visible slots, instant confirmation, policy-aware cancellation windows.
See the care plan
Pathway steps, owners, and what is next — in plain language.
Track medications
Dose, schedule, refill status, issue reporting. No guessing.
Submit forms
Intake, consent, symptoms, PROMs — once, with progress saved.
Manage consent
What has been shared, with whom, for how long, and how to revoke.
Access proxy view
Switch into an authorised loved one's context with scope boundaries enforced.
Download records
Export documents and history in accepted formats, on demand.
Report an issue
Flag a concern, a symptom change, or a medication problem — routed straight to the right team.
Privacy guarantees
Your data. Your rules.
Privacy by design
Regional isolation, lawful-basis tracking under UK GDPR, and data-subject rights built into the platform — with HIPAA Security Rule principles applied for US deployments.
Sensitive segments protected
Mental health, sexual health, safeguarding, and other sensitive contexts are walled off from broad role access.
Break-glass is audited
Any emergency override is logged, reviewable, and independently verifiable in the Evidence Ledger.
For patients & proxies
One app for care. One place for everything.
If you operate a care service and you want your patients to stop chasing, book a walkthrough. We will show you what a unified patient experience actually looks like.