For pharmacy-linked services
Adherence, refills, and follow-up. Coordinated.
careos handles medication terminology, reconciliation, administration events, omission reasons, and patient communication — with bounded AI that can monitor and nudge, but never change a treatment plan.
Pharmacy workflow challenges
The gaps between prescribed and taken.
Refill gaps
Patients who forget, delay, or never collect — and nobody finds out until the next appointment.
Missed doses
Administration happens, or does not, with no record and no signal back to the care team.
Adherence blind spots
No cohort-level view of who is on plan, who is drifting, and who needs intervention now.
Comms overhead
Pharmacy teams writing the same reminders, explanations, and follow-ups by hand, in tools that do not connect.
Reconciliation drift
Prescribed, dispensed, administered and reported never line up — and nobody owns closing the gap between source systems.
Incident capture is informal
Duplicate therapy, allergy warnings, interaction alerts and overrides live in free text, without rule version or approver on record.
What careos handles
The medication graph. Grounded in real terminology.
dm+d (UK)
Dictionary of medicines and devices terminology for UK medication records, with full synonym and mapping support.
RxNorm & NDC (US)
RxNorm concept alignment for clinical use and NDC codes for dispensing, reconciled on every event.
Reconciliation
At intake, discharge, and transitions — structured reconciliation with change reasons and clinician review.
Administration events
Dose-level administration records with timestamp, route, site, and administering party.
Omissions with reason codes
Missed doses captured with structured reasons — refusal, unavailable, withheld, unable — never blank.
Patient-facing medication view
A plain-language timeline of what to take, when, why, and what to do if there is an issue.
Medication Adherence Agent
Monitors. Nudges. Never changes the plan.
An AI worker with a scoped job: watch refill gaps, missed doses, and outreach effectiveness. Surface who needs help. Draft communication for pharmacist review. It cannot change a treatment plan.
Watches refill gaps
Flags patients approaching the end of supply with no collection scheduled.
Tracks missed doses
Watches administration streams and escalates structured omissions to pharmacists.
Measures outreach
Reports which nudges worked, on which channels, for which cohorts — feedback loop for the service.
Cannot mutate plans
Prescribing and treatment-plan changes remain clinician-only. The agent drafts and flags, never commits.
Pharmacy-facing workflows
Dispense, reconcile, track.
Dispensing integration
Two-way hooks into pharmacy systems for prescription status, dispense events, and collection confirmation.
Event reconciliation
Compare prescribed, dispensed, administered, and reported — with discrepancies surfaced to the pharmacist.
Prescription status tracking
Lifecycle visibility from prescribing through dispensing, collection, administration, and review.
Patient education
Right message. Right channel. Right time.
Reminders
Dose reminders and refill nudges on the patient's chosen channel, within their chosen quiet hours.
Education content
Plain-language explainers and drug-specific guidance served at the point it is useful.
Issue reporting
One-tap reporting of side effects or confusion, routed to the pharmacy team with full context.
Multi-channel communication
Meet patients on the channel they chose.
Two-way SMS with delivery confirmation and reply threading to the patient record.
Outbound voice reminders for patients who prefer voice, with acknowledgement capture.
In-app reminders, timelines, and issue reporting for patients on the careos app.
Postal letter fallback for patients without digital channels, generated from the same templates.
Structured email with tracked delivery, reply threading and preference-aware routing back to the pharmacy queue.
Native app notifications for patients on the careos portal, respecting quiet hours and accessibility preferences.
For pharmacy-linked services
Close the adherence loop.
Bring your pathway. We will show you how careos closes the loop from prescribed to taken, with the evidence your clinicians and auditors need.