For clinics & ambulatory care
Grow the practice. Not the admin.
Intake automation, scheduling optimisation, no-show recovery, prior auth, campaign attribution, and preference-centre communication — for UK private clinic groups and US ambulatory specialty practices.
Clinic pains today
The drag on every clinic, every day.
No-shows
Missed slots burn clinician time and revenue. Generic reminders do not shift the curve.
Waitlist management
Waitlists live in spreadsheets. Cancellations go unfilled. Capacity stays stranded.
Prior auth burden
Insurance prior authorisation workflows eating hours per case, with nothing to show in the record afterwards.
Patient comms at scale
Reminders, education, follow-ups, re-engagement — all by hand, all siloed, all slow.
Pathway standardisation
Different clinicians running the same specialty in different ways. Cannot compare, cannot improve.
Documentation overhead
Notes, letters and summaries still typed by hand after clinic — hours per clinician per week that never touch the patient.
What careos delivers
Shipped workflows, not ideas.
Intake & triage automation
Structured intake forms, triage routing, pre-appointment data capture — done before the patient arrives.
Scheduling optimisation
Slot shaping, overbook rules, policy-aware rescheduling, and same-day backfill from waitlists.
Waitlist refill
Automatic offer to the best-fit waitlist patient when a slot opens, with timed response windows.
No-show recovery
Targeted follow-up sequences for missed slots — reschedule, remind, or close — with conversion tracked.
Outreach campaigns
Cohort-targeted campaigns for recalls, screenings, and re-engagement, with preference-centre respect.
Documentation drafting
AI-drafted notes, letters and visit summaries grounded in the Care Graph — staged for clinician review, never silently written to the record.
Revenue operations
Quote, capture, authorise.
Quote & package workflows
Private-clinic pricing, package selection, quote delivery, and acceptance tracked as structured events.
Coverage capture
Insurance details captured and verified at intake — for UK self-pay, insured, and US payer mixes.
Prior authorisation
Payer-specific forms, supporting evidence assembly, submission, status tracking, and decision capture.
Conversion funnel
Know what is working. Not what you hope is working.
Campaign attribution
Every lead tagged to source, campaign, and channel with UTM and referral capture.
Source performance
Conversion rate, cost per patient, and lifetime value by source — updated as events happen.
Lead → patient tracking
Full funnel from inquiry to first appointment to retained patient, with drop-off analysis at each step.
Multi-channel engagement
Every message, on the channel the patient chose.
Preference centre
Language, channel, quiet hours, and opt-ins per patient — honoured across every message type.
Reminder sequences
Pathway-aware reminders with escalation steps if patients do not respond.
Reply triage
Inbound replies routed to the right team with AI-drafted responses staged for human approval.
Compliance
Ready for the frameworks you are asked about.
Digital Technology Assessment Criteria self-assessment workflow support for NHS-adjacent UK deployments.
Data Security and Protection Toolkit assertion mapping and evidence assembly the customer uses for their own submission.
Designed to HIPAA Security Rule principles — administrative, physical and technical safeguards engineered into the platform.
Lawful basis tracking, DSAR workflows and retention built into the platform.
US Core profile patterns and SMART on FHIR adapter patterns for interoperability with specialty EHRs and payer workflows.
Algorithm transparency for AI-assisted features, with explainable outputs and override logs.
For clinics & ambulatory care
Fill the slots. Close the loops. Keep the patients.
Bring your clinic numbers. We will show you where careos closes the gaps, with the evidence to back every outcome.