North-star journeys
Nine journeys. Each with a hard outcome metric.
careos is scoped against nine north-star journeys. Each one is owned end-to-end by the platform and measured against a specific operational metric. If a journey does not move its metric, we have not shipped it.
Referral to first contact
Reduced time-to-first-contact. Fewer unworked referrals sitting in inboxes.
System responsibility
System responsibility: intake, eligibility, triage, scheduling, reminders, handoff, escalation.
What ships
- AI-assisted intake extraction from forms, portals, faxes, emails, and call-centre notes
- Eligibility and coverage checks at capture time with structured reason codes
- Auto-scheduling within policy, including waitlist overflow and rank-based promotion
- Reply triage from patient confirmations, cancellations, and reschedule requests
- Escalation ladders for referrals that age past service-line SLAs
Care-plan execution
Higher pathway adherence. Lower overdue task counts. Faster episode closure.
System responsibility
Versioned plans, task emission, reminders, observations, reviews, closure summaries.
What ships
- Pathway templates versioned and immutable once signed
- Tasks emitted per plan version with ownership and SLA at creation time
- Reviews scheduled automatically against plan cadence
- Closure summaries generated at end of episode from structured evidence
- Drift detection when real-world execution diverges from the plan
Medication coordination
Fewer medication-related misses. Higher adherence rates.
System responsibility
Reconciliation, refill reminders, omission capture, pharmacy follow-up, adherence interventions.
What ships
- dm+d (UK) and RxNorm (US) catalogue with structured strengths and forms
- Reconciliation at referral, start-of-care, review, transfer, and discharge
- Structured omission reasons captured at the point of administration
- Refill gap detection with automatic outreach ladder
- Pharmacy integration for dispense events and prescription status
Abnormal observation escalation
Faster time-to-acknowledge. Faster time-to-action.
System responsibility
Threshold checks, alert routing, acknowledgement, action tasks, closure evidence.
What ships
- Configurable thresholds per pathway, risk tier, and patient profile
- Deterioration rules that combine multiple observations over a window
- Composite risk logic linking medication, observations, and open tasks
- Acknowledgement audit with actor, timestamp, and linked evidence
- Action task linkage so every alert closes with a documented intervention
Visit execution
Lower admin time. Cleaner visit closure. Fewer missed follow-ups.
System responsibility
Scheduling, mobile offline checklist, capture, sync, follow-up tasks, documents.
What ships
- Offline-first mobile capture for field teams
- Structured visit checklists driven by the active pathway
- Photo and signature capture with tamper-evident storage
- Deferred sync with conflict resolution against server state
- Automatic follow-up task emission on visit closure
Patient engagement loop
Higher digital delivery. Higher response rates. Fewer no-shows.
System responsibility
Templates, channel routing, reminder sequences, reply triage, proxy handling.
What ships
- Preference-aware channel selection across app, SMS, email, voice, letter
- Template versioning with approval lifecycle and A/B states
- Reply routing to operational queues with context attached
- Proxy scope management with consented access and audit
- Quiet hours, language, and accessibility preferences honoured end-to-end
Prior auth and revenue prep
Lower manual handling. Faster submission turnaround. Lower denial rates.
System responsibility
Evidence assembly, checklist completion, tasking, payer communication, outcome tracking.
What ships
- Document assembly from episode evidence and care plan state
- Checklist mapping per payer and service line
- Drafted rationale prepared by AI for human review
- Status tracking across submission, follow-up, and outcome
- Denial prevention agents that flag gaps before submission
Incident escalation
Faster time-to-acknowledge. Faster time-to-resolution. Defensible post-incident packs.
System responsibility
Signal detection, severity classification, routing, runbook execution, communication, and post-incident evidence capture.
What ships
- Signal ingestion from observations, messages, alerts and integrations
- Severity classification with on-call, quiet-hours, and escalation-ladder policies
- Runbook-linked action tasks with owners and SLA at creation
- Structured communication to patients, staff and regulators where required
- Post-incident evidence pack generated automatically from the ledger
Compliance response
Hours, not days. Every compliance workflow productised.
System responsibility
DSAR, access review, incident pack, legal hold, export approval.
What ships
- Tenant-safe DSAR search across the Care Graph
- Legal hold overrides retention and tracks approvers to release
- Access review queues with dormant-user and SoD enforcement
- Incident pack templates for CAPA and investigation
- Export approval workflows for every evidence extract
Design partner programme
Pick a journey. We will run it with you.
Design partners work with us on a single journey end-to-end, including configuration, integration, and measurement. Early access includes programme support.